Overview & Consulting for Digital Transformation Sales & Marketing
Lutech integrates consultancy, technology and delivery capabilities to guide you through Digital Transformation and create the best possible experience for own customers.
We design customized end-to-end solutions to meet company business targets, thanks to our experience in building customer engagement and sales paths in the digital channel and in-store, wich are designed around customers, their data and expectations. Expectations that we are able to anticipate, monitor and improve thanks to Big Data and Artificial Intelligence (AI), crucial technologies both improving customer satisfaction and optimize timeframes and resources.
Lutech bases each project on research and analysis of Customer needs and difficulties, laying out the best roadmap, and the most functional technological solutions for each specific client. Partnerships with the best vendors and research into the most innovative technologies in the field of customer experience, engagement and commerce are enhanced day after day by the skills and certifications of dedicated teams, all with vertical experience in the different markets of reference.
For the leaders of each sector, Lutech serves as a sole point of contct able to guide the company from the initianl assessment of requirements right through to the go-live and beyond, thanks to a consultancy-based approach in each phase consisting of specific services:
- Business strategy & Platform Consulting, to define the steps and priorities before the project start-up, based on the context and resources, in a realistic manner with regard to the set targets.
- Continuous application consulting, in the postdelivery phase, to guide clients in the best use of the implemented solutions, exploiting their full potential for the benefit of the company and end customers, and optimizing performance based on results, on day by day and long-term strategic basis.
We therefore create experiences alongside each of our clilents wich provide value and sustainable growth, in the areas of Customer Engagement & CRM, Omni-channel Commerce, B2B e-Commerce & Digital Transformation, Big Data & AI solutions.
Consultancy and development of Business Intelligence & Corporate Performance Management projects
Selecting really useful information is not only essential for monitoring and optimizing business processes and performance, it is also the basis for building optimal business plans and actively seizing each new opportunity. Sharing the strategic KPIs to be reached in the areas of Financial Reporting & Planning, Fast Closing, Budgeting & Forecasting lies at the heart of Lutech' s BI and CPM activities.
AI Consulting – Full service Data Science Project
Artificial Intelligence and the analysis of huge amounts of targeted information are important vectors of change: these technologies are the building blocks for Lutech’s Consulting services and full-service Data Science projects. The dynamism of these resources is ideal both to improve business operations and to build customized services tailored to each client, with a view to expanding their market, thanks to following activities:
- Data Management
- Big Data Analysis
- Price, Sales, Demand Forecasting
- Risk Analysis
- Upsell Opportunity Analysis
Big data, BI & Advanced Analytics solutions
Lutech’s mantra for building services from Big data to advanced analytics is to look for answers in the data that solve business problems and reverse declining trends. It is thus possible to design new business models, which would be impossible to imagine without this activity:
- PLATFORM and APPLICATION MANAGEMENT: Design, installation and constant monitoring of key information.
- SECURITY: Integration of the customer identification and access system (IAM Solution), data encryption, multi-tenancy mode for complete peace of mind.
- DATA GOVERNANCE: Management of the entire data lifecycle ensuring high data quality and effective data protection (GDPR compliance, data masking, data anonymization).
- DATA INGESTION: Analysis of data source systems and implementation of supply processes through to the data analysis.
- DATA REPOSITORY: Management of Data Warehouse systems, implementation of Data Lakes, and integration with Data Warehouse environments, both on premises and in-cloud.
- DATA SCIENCE: Machine learning & AI services, Data discovery.
- DATA VISUALIZATION: Business Intelligence and Reporting resource.
- ADVISORY: Advice on the best platform/product combinations for client projects, security checks, performance reviews, cloud migration.
End-to-end applications in the Video and Image Analysis, Anomaly Detection Solutions, RPA, NPL field
Lutech’s end-to-end approach is aimed at harmonizing processes and optimizing outputs, with design and development of integrated applications in:
- NLP (Natural Language Processing): Solutions that automatically process natural language such as chat advisors & bots, voice processing & analysis, sentiment analysis, metadata enrichment.
- VIDEO AND IMAGE ANALYSIS: Solutions that exploit technologies such as object detection, face recognition, diagnostic image & content classification.
- CLASSIFICATION: Categorization of information and data as solutions for document management and quality measurement in manufacturing processes.
- ANOMALY DETECTION SOLUTION: Data extraction to quickly detect anomalies, errors and specific behaviors, find correlations between events and predict anomalies in IT systems, predictive maintenance, fraud, etc.
- CLUSTERING & RECOMMENDATION: Client cluster segmentation services, product suggestions, etc.
- ROBOT PROCESS AUTOMATION (RPA) AND TESTING: Automation of digital back-office and trigger processes in workflows as a tool for automated form population.
